Terms of Service

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GENERAL INFORMATION AND ACCEPTANCE

These Terms and Conditions govern the provision of creative services by NOMAZI ADVERTISING, which is a registered trademark with OSIM (Romanian State Office for Inventions and Trademarks), operated by BLK WORKS SRL, with Tax Identification Code RO43150702, having its registered office at Str. Emil Racovita 12, Bl. R3, Sc. 1, Et. 1, Ap. 5, 041758, Bucharest, Romania. You can contact us at iulia.boloca@nomaziadvertising.com or (+40) 726 576 928.

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By engaging our services, requesting a quote, or entering into any agreement with us, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. These terms apply to all services provided by our company, including but not limited to creative design, branding, marketing, digital services, and any related consulting or advisory services.

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If you do not agree with any part of these terms, you should not engage our services. These terms constitute the entire agreement between you and our company unless superseded by a specific written contract for individual projects.

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SERVICES DESCRIPTION

We operate as a comprehensive creative agency providing 360-degree creative services including but not limited to brand identity development, graphic design, web design and development, digital marketing, content creation, advertising campaigns, and strategic consulting. Our services encompass the full spectrum of creative and marketing solutions tailored to meet our clients' specific needs and objectives. To continuously improve our services and understand how our website is used, we employ web analytics tools that collect usage data and help us enhance user experience.

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We may collaborate with external freelancers, contractors, and partner agencies to deliver certain aspects of our services. When we engage external collaborators, we maintain full responsibility for project coordination, quality control, and client communication. All external collaborators work under our supervision and are bound by confidentiality agreements to protect your information and project details.

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Our service delivery follows a structured process that typically includes initial consultation and discovery, strategic planning, creative development, client review and feedback incorporation, refinement and finalization, and project delivery. The specific process and timeline for each project will be communicated and agreed upon before work commences.

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PRICING AND PAYMENT TERMS

Our pricing structure varies based on project scope, complexity, timeline, and specific client requirements. We offer flexible pricing models including fixed project fees, hourly rates, retainer agreements, and value-based pricing depending on what best suits each project. All pricing will be clearly communicated and agreed upon in writing before work begins.

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Payment terms are established on a per-project basis and may include upfront deposits, milestone payments, or payment upon completion depending on project scope and client relationship. Standard payment terms range from immediate payment for smaller projects to net thirty days for larger engagements. Specific payment schedules will be outlined in individual project agreements or invoices.

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We accept various payment methods including bank transfers, online payment systems, and other methods as mutually agreed upon. All payments must be made in the currency specified in the project agreement or invoice. Any bank fees or transaction costs associated with international payments are the responsibility of the client unless otherwise specified.

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Late payments may incur interest charges and administrative fees in accordance with Romanian commercial law and as specified in individual agreements. We reserve the right to suspend work or withhold deliverables for accounts that are past due until payment is received in full.

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PROJECT SCOPE AND MODIFICATIONS

Each project begins with a clearly defined scope of work that outlines deliverables, timelines, responsibilities, and expectations. The scope serves as the foundation for our working relationship and helps ensure successful project completion. Any significant changes to the agreed scope will require written approval and may result in adjusted timelines and costs.

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We understand that creative projects sometimes evolve during development, and we strive to accommodate reasonable modifications and refinements. Minor adjustments that fall within the original project scope are typically included at no additional cost. However, substantial changes, additional deliverables, or significant revisions beyond what was originally agreed upon will be treated as additional work and billed accordingly.

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When scope changes are requested, we will provide a written estimate of additional costs and timeline adjustments before proceeding. We encourage open communication throughout the project to minimize scope creep and ensure expectations remain aligned between all parties.

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We include a reasonable number of revision rounds in our standard pricing, typically allowing for feedback incorporation and refinements during the creative development process. Additional revision rounds beyond those included in the original agreement may incur additional charges to ensure fair compensation for extended creative development time.

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TIMELINES AND PROJECT DELIVERY

Project timelines are established based on scope, complexity, and current workload, with delivery schedules communicated and agreed upon at the project outset. We strive to meet all agreed deadlines and will communicate promptly if any circumstances arise that might affect delivery schedules.

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Timeline estimates assume timely client feedback, approval, and provision of any required materials or information. Delays in client responses or provision of necessary assets may result in corresponding adjustments to delivery schedules. We will work collaboratively to minimize any impact of delays and maintain project momentum.

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Final deliverables are provided in formats appropriate to each project and as agreed upon during project planning. Digital deliverables are typically provided through secure cloud-based file sharing systems, email, or other electronic delivery methods. We maintain backup copies of all project files for a reasonable period following project completion.

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Rush projects or expedited timelines may be accommodated subject to availability and may incur additional charges to account for the accelerated work schedule and potential impact on other client commitments.

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INTELLECTUAL PROPERTY RIGHTS

Intellectual property ownership varies depending on project specifics and client requirements, with ownership terms clearly defined in individual project agreements. In many cases, we operate under a shared ownership model where clients receive full usage rights for their intended purposes while we retain certain rights for portfolio display and marketing purposes.

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For projects where full ownership transfer is required, this will be clearly specified in the project agreement and may affect project pricing. We ensure that any third-party assets used in our work, including stock photography, fonts, illustrations, or other creative elements, are properly licensed for commercial use and appropriate for the intended application.

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When clients provide materials such as existing logos, content, photographs, or other assets for incorporation into our work, they represent that they own or have proper authorization to use these materials and grant us permission to incorporate them into the project deliverables.

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We retain the right to display completed work in our portfolio, case studies, and marketing materials unless specifically restricted by client confidentiality requirements or contractual agreements. When showcasing client work, we respect confidentiality requirements and will obtain appropriate approvals for any sensitive or proprietary information.

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All custom creative work developed specifically for clients, including concepts, designs, strategies, and implementations, represents significant creative investment and expertise. Unauthorized reproduction, distribution, or modification of our work without proper authorization may constitute intellectual property infringement.

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CLIENT RESPONSIBILITIES AND COOPERATION

Successful project completion requires active client participation and cooperation throughout the creative process. Clients are responsible for providing timely feedback, approvals, and any materials or information necessary for project completion. This includes but is not limited to content, imagery, brand guidelines, access credentials, and strategic direction.

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Clients should designate appropriate representatives who are authorized to make decisions, provide approvals, and communicate on behalf of their organization. Having clear decision-making authority helps streamline the creative process and prevents delays or miscommunications.

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We expect clients to provide honest, constructive feedback during review phases to ensure the final deliverables meet expectations and objectives. Detailed, specific feedback helps us refine our work more effectively than general or vague comments.

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Clients are responsible for ensuring that any content, images, or materials they provide do not infringe on third-party rights and that they have appropriate permissions for use in the intended applications. This includes copyright permissions for text, photography, music, or other creative assets.

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PROJECT CANCELLATION AND TERMINATION

Either party may terminate a project agreement with appropriate notice, though cancellation terms and associated costs will depend on the stage of project completion and resources already invested. We understand that business circumstances sometimes change, and we strive to handle cancellations fairly and professionally.

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In the event of client-initiated cancellation, payment is typically required for all work completed to the point of cancellation, including research, strategic development, creative concepts, and any deliverables that have been developed. Specific cancellation terms will be outlined in individual project agreements.

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For projects cancelled in early stages before significant work has commenced, cancellation fees may be limited to costs incurred and administrative charges. However, projects cancelled after substantial creative development or near completion will require payment for the full value of work performed.

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We reserve the right to terminate projects in cases of non-payment, failure to provide necessary materials or feedback, or behavior that creates an unproductive working relationship. In such cases, we will provide appropriate notice and attempt to resolve issues before termination.

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CONFIDENTIALITY AND NON-DISCLOSURE

We understand that creative projects often involve sensitive business information, strategic plans, and proprietary data. We maintain strict confidentiality regarding all client information and project details unless specifically authorized to share information or required by law to disclose it.

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Our team members and any external collaborators we engage are bound by confidentiality agreements that protect client information throughout the project lifecycle and beyond. We implement appropriate security measures to protect confidential information from unauthorized access or disclosure.

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Clients are similarly expected to maintain confidentiality regarding our creative processes, methodologies, pricing structures, and any proprietary techniques or approaches we employ in delivering our services.

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Information that becomes publicly available through no fault of either party, information independently developed without reference to confidential materials, or information required to be disclosed by legal proceedings is excluded from confidentiality obligations.

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QUALITY ASSURANCE AND REVISIONS

We are committed to delivering high-quality creative work that meets professional standards and achieves client objectives. Our quality assurance process includes internal reviews, testing where applicable, and collaborative refinement with clients throughout the development process.

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Our standard service includes a reasonable number of revision rounds to ensure deliverables meet expectations and requirements. The specific number of included revisions varies by project type and scope, with additional revisions available at our standard hourly rates if needed beyond the included allowance.

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Revisions should be requested within reasonable timeframes following delivery of draft materials. Extensive delays in providing revision feedback may require project timeline adjustments or additional charges if work needs to be re-prioritized or re-approached due to the delay.

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We differentiate between revisions, which involve modifications to existing work within the agreed scope, and new work requests, which involve additional deliverables or substantial changes to the project direction. New work requests are treated as scope additions and billed accordingly.

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LIMITATION OF LIABILITY AND WARRANTIES

While we strive to deliver excellent results and professional service, we provide our creative services "as is" without warranties beyond those required by Romanian law. We make no guarantees regarding specific business outcomes, market responses, or measurable results from our creative work, as these depend on numerous factors beyond our control.

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Our liability for any project is limited to the total amount paid for that specific project. We are not responsible for indirect, consequential, or punitive damages including but not limited to lost profits, business interruption, or reputational damage that may arise from our services or deliverables.

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Clients are responsible for reviewing and approving all deliverables before final delivery and implementation. Once approved and delivered, clients assume responsibility for how materials are used and any consequences of their implementation or deployment.

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We maintain professional liability insurance appropriate to our business operations, but our total liability exposure remains limited to the direct costs of our services for any individual project or client relationship.

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FORCE MAJEURE

Neither party shall be liable for delays or failures in performance resulting from circumstances beyond reasonable control, including but not limited to natural disasters, government actions, war, terrorism, pandemic conditions, internet or utility failures, or other acts of God.

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In the event of force majeure conditions, we will notify affected clients promptly and work collaboratively to minimize project impacts and adjust timelines as necessary. If force majeure conditions persist for extended periods, either party may terminate affected projects with appropriate cost settlements for work completed.

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DISPUTE RESOLUTION

We prefer to resolve any disagreements or disputes through direct communication and good-faith negotiation. Most issues can be addressed through open dialogue and mutual understanding of each party's concerns and objectives.

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For disputes that cannot be resolved through direct negotiation, we agree to attempt mediation through a qualified mediator before pursuing litigation. Mediation provides a cost-effective alternative that often preserves business relationships while achieving fair resolution.

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Any legal disputes that require court resolution shall be governed by Romanian law and subject to the jurisdiction of the courts in [INSERT CITY WHERE COMPANY IS REGISTERED], Romania. This jurisdiction applies regardless of where clients are located or where services are delivered.

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INTERNATIONAL CLIENTS AND CROSS-BORDER SERVICES

While we currently serve primarily Romanian clients, we welcome international clients and have capabilities to work across borders and time zones. International projects may involve additional considerations regarding communication, payment methods, and legal compliance.

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For international clients, payment terms and currency will be specified in individual project agreements. We may require different payment methods or terms for international work to account for currency exchange, transfer fees, and extended collection timelines.

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We work with freelancers and collaborators both within Romania and internationally, allowing us to bring specialized expertise and capabilities to projects as needed. All collaborators are carefully vetted and work under appropriate agreements to ensure quality and confidentiality standards are maintained.

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International projects must comply with applicable laws and regulations in both Romania and the client's jurisdiction. Clients are responsible for ensuring that deliverables and their implementation comply with local regulations in their markets.

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COMMUNICATIONS AND NOTICES

All formal communications, notices, and legal documents should be sent to our registered business address or official email address as specified in these terms. We will respond to communications promptly during normal business hours and days.

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Project-related communications typically occur through agreed-upon channels such as email, project management platforms, or video conferences. We maintain records of important project communications for reference and documentation purposes.

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Changes to contact information should be communicated promptly to ensure continued effective communication throughout project lifecycles. We will similarly notify clients of any changes to our contact information or business details.

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MODIFICATIONS TO TERMS

We reserve the right to update these Terms and Conditions periodically to reflect changes in our business practices, legal requirements, or industry standards. Modified terms will be posted on our website with updated effective dates.

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For existing projects, changes to terms will generally not apply retroactively unless required by law or specifically agreed upon by both parties. New projects initiated after term modifications will be subject to the current version of these terms.

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Significant changes that materially affect client rights or obligations will be communicated directly to active clients through appropriate channels with reasonable advance notice when possible.

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SEVERABILITY AND ENFORCEABILITY

If any provision of these Terms and Conditions is found to be unenforceable or invalid by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. Invalid provisions will be modified to the minimum extent necessary to make them enforceable while preserving the original intent.

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These terms represent the complete agreement between our company and clients regarding the general terms of service provision. Individual project agreements or contracts may supplement or modify these terms for specific engagements as mutually agreed upon in writing.

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These Terms and Conditions are effective as of September 1, 2025 and apply to all services provided by our company. By engaging our services, you acknowledge acceptance of these terms and agree to conduct our business relationship according to these provisions and any additional agreements we may enter into for specific projects.

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